FAQ: SCALECOLOR ARTIST Smooth Acrylic Paints
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How do shipping costs work?

The shipping costs will be calculated depending on the weight of the group of products and the country of destination. This will be an additional charge that will be added at the PM in the BackerKit platform after the end of the campaign. However, and to offer a basic information to our backers, we attach an orientation chart of the shipping cost for each Pledge. The shipping costs of the rest of the products added there by the customer will be added to this indicative shipping cost. Therefore now it can not be determined exactly.

Before the end of the campaign we want to inform you that once finished we will start working our pledge manager with the Backerkit platform.

Last updated: February 08, 2019 03:42

Can I add the cost of another pledge to mine if I want to have several?

Yes, you can do so by adding the cost of the pledges you want (except at the FREESTYLER level, you can not get more than one per pledge) , but at the end of the campaign you should inform us of your added pledge at the PM.

Note that regardless of how many pledges you select you are only getting the stretch goals once.

Last updated: February 08, 2019 03:42

Why can not I duplicate the set of 12 colors for a single pledge?

For productive and organizational reasons, we are forced to limit the number of sets of 12 colors to choose to one per pledge. If you want to add more colors you can do it by increasing your pledge with any of the other sets of the campaign.

Last updated: February 08, 2019 03:42

How do I add Add-ons to my pledge?

Choose your reward level and then increase the pledge amount by the value of the extra(s) you’d like.
This can be done using the “Manage My Pledge” button in the top right corner of this page. Just enter the total to cover your base reward level and any extras you like, and then once you submit the page Kickstarter will take you to Amazon to authorize the payment. The description of these products will be made on the Backerkit platform, a few weeks after the end of the campaign. You can change your pledge value any time before the end of the project. No payment will be taken until the project is funded and the time period finished.

Last updated: February 08, 2019 03:42

Where is SCALECOLOR ARTIST going to be produced?

Everything will be produced in Spain. All our paints are water based acrylics and are developed by chemical professionals of the matter. The technical and security features are available to all customers who request them through a private message.

Last updated: February 08, 2019 03:42

Can a group of people or friends access a pledge for retailers?

NO. The pledge for retailers is unique and exclusive for shops and businesses identified with a recognizable tax identification number. Painting or modeling associations or non-profit entities won’t be able to access them either.

Last updated: February 08, 2019 03:42

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

Contact Us